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Anonymous's avatar
Anonymous
12 years ago
SolvedApproved

How do I submit a complaint about BF4?

I've tried to play BF4 a total of 5 times over the past week; only 3 of times I could play it.  Before I go any further let me say, my system absolutely meets the system requirements, so hardware is ...
battlefield 4
  • Carbonic's avatar
    Carbonic
    12 years ago

    I understand if you are mad, am a little mad myself, but since this is a solution oriented user to user support forum, let me try to answer your question.

    Complaints is the same as feedback in this situation I think, if you want to report bugs, make suggestions or discuss all the things that doesn't work a place where Dice will see them you should do so in Battlelog which is designed for just that.

    If you want help with your technical questions you can create another thread in here with that and other users who have been through the same might be able to help.

    If you want to sue EA I don't think you can do so before trying to get a refund, for that you will have to contact an EA Advisor by going to https://help.ea.com/contact-us
    You will have to write some keywords about your problem, then fill out product, category and platform, press “Find Solutions” and then “I Still Need Help”. Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: “United States” or something else in the language selector in the bottom of the page for a better result. EA advisors may also help you with technical support should Answers HQ fail.

JeffLebowski71's avatar
JeffLebowski71
12 years ago

I tried a support email in BF3 that took 60 days for a response. So i have little faith in the EA system since technicial support or complaints seem to be like the game released.

I have bought the series X 2 copies each since 1942 for my son to play with me, and i really feel EA does not really care about not just their loyal repeat customers but new ones.

I guess complaining doesnt really do anything in the end anyway. Releasing PC games that do not function correct has been a normal EA/DICE thing since the beginning. I really just thought this time it would be different so i actually accept responsibility for thinking it would be different.

My mistake as a paying customer for last 10 years.

Vito

Anonymous's avatar
Anonymous
12 years ago
Approved

Vito, 

I've been right there with you buddy, 1942-BF4.  It seems like they've gotten worse over the years to me, thanks for saving me some time and frustration.  I guess I'll just see if I can get a refund and never buy another EA/DICE game again.

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