Forum Discussion

Not applicable

9 years ago

Solved

How to fix it ? if I'm not a cheater ? and received a ban by mistake?

I have not played in battefield 4 on the PC about 5-15 days and as long as I do not play I got Awards . Please help me , I do not know who would turn that it is fixed. YOU HAVE BEEN BANNED FROM BATTLELOG. IF YOU BELIEVE THIS WAS DONE IN ERROR, PLEASE CONTACT CUSTOMER SERVICES.

battlefield 4

Anonymous
9 years ago
Hey @SABLE289,

in this case it'd be the best to contact my colleagues from the EA Support. =)
How that works: -> Click me! <-

Ways to contact us

Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

ChannelHow it works

Call MeRequest that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.

ChatEnter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.

EmailSubmit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.

Phone

In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

Australia - +61 18 0089 4823

Czech Republic - +420 228 880 676 or +421 233 418 468

Portugal - +351 308 800 880

Republic of Ireland - +353 91 423786

United Kingdom - +44 203 014 1818

Before you contact us

You can prepare information before you contact us to expedite your support session.

For all questions - Know your email address and username. Your login verification code may also be helpful.

For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call.

For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance.

For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.

For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

If you need anything else, tag me with @EA_Valgard. =)

Cheers,
Val

2 Replies

Anonymous
Not applicable
9 years ago
Hey @SABLE289,

in this case it'd be the best to contact my colleagues from the EA Support. =)
How that works: -> Click me! <-

Ways to contact us

Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

ChannelHow it works

Call MeRequest that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.

ChatEnter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.

EmailSubmit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.

Phone

In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

Australia - +61 18 0089 4823

Czech Republic - +420 228 880 676 or +421 233 418 468

Portugal - +351 308 800 880

Republic of Ireland - +353 91 423786

United Kingdom - +44 203 014 1818

Before you contact us

You can prepare information before you contact us to expedite your support session.

For all questions - Know your email address and username. Your login verification code may also be helpful.

For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call.

For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance.

For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.

For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

If you need anything else, tag me with @EA_Valgard. =)

Cheers,
Val
ragnarok013
Hero+
9 years ago
@SABLE289 wrote:

I have not played in battefield 4 on the PC about 5-15 days and as long as I do not play I got Awards . Please help me , I do not know who would turn that it is fixed. YOU HAVE BEEN BANNED FROM BATTLELOG. IF YOU BELIEVE THIS WAS DONE IN ERROR, PLEASE CONTACT CUSTOMER SERVICES.

Battlelog bans are not just for cheating, it's for breaking the EA or Battlelog Rules regarding forum conduct, profile presentations, swearing etc. Here's everything that you need to know about Battlelog Bans from EA_AgentX

From EA_AgentX
I’ve been banned from posting on Battlelog – What do I do?
Take a break, go for a walk, play some Battlefield – it’s not a big deal. We’re not mad at you, you’re not in trouble – you just need a break. Do not post or complain about your ban. This will result in an extension of your ban. Temporary bans are not subject to appeal. If you feel that you have been long-termed banned incorrectly please contact us at help.ea.com.

Being temporarily banned from posting on Battlelog means that you have broken the rules of the forum or have not been participating in a constructive fashion. Please review the rules and guidelines as posted above. A short-term ban is our way of preventing further disruptive behavior and asking you to reexamine your behavior.

Being temporarily banned from posting on Battlelog will not prevent you from accessing your game. In extreme cases of misconduct, you will additionally be banned from playing the game.

Please review our Terms of Service
Details of the EA Terms of Service can be found here:
http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/ [tos.ea.com]

While the EA Terms of Service is detailed and specific (and you should read it), as long as you adhere to the guidelines written above you will be fine.

Thanks for taking part in the ever growing Battlefield community. We hope you will enjoy your stay.

/The DICE team

Battlelog Ban http://battlelog.battlefield.com/bf3/forum/threadview/2832654348539676586/

If you believe your EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please contact support at @accountdisputes @ ea.com from your registered email address.

***Note: If you were banned by Punkbuster or GGC-Stream, please know that EA Support cannot assist with unbanning your account. Learn more about disputing a ban with PunkBuster or GGC-Stream.

https://help.ea.com/article/information-about-banned-or-suspended-accounts

https://help.ea.com/article/punkbuster-bans-and-violations

http://help.ea.com/en/article/battlefield-4-ban-codes-issued-by-fairfight/

In the Subject of your email, please write "Banned/Suspended Account - Game/Product Name - Persona Name".
In the Body of your email, please include the following information:

Your Information:
First Name & Last Name:
Game/Product Name:
Persona Name:
Banned or Suspended:
Error/Notification Message received (if any):
Details of your dispute:

Each account and/or persona is reviewed on a case by case basis. Though we make every effort to address these inquiries in less than 24 hours, we ask that you please be patient as it may take some additional time to do a full investigation.

Please note: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.

Do not PM Admins/Mods on the EA Forums/Answer HQ or request them as Friends to appeal your suspension.

If you do, please note, abusive language, harassment, threats or the like will be forwarded to the TOS team for further action.

Follow the steps above to appeal your suspension. Creation of additional accounts to circumvent this action WILL result in all accounts linked to you being reported for violation of the Terms of Service and could result in removal of entitlements/online access.