Community Admin@Aeares2 hey, unfortunately the Premium Pass isn't eligible for our automated refund.
However if you made the purchase recently and within the window for the bundle offer support may be able to assist you.
http://help.ea.com/en/article/contact-ea-help/
Thanks, hopefully there can be a satisfactory resolution.
@EA_David I'm having a same issue right now. I heard about the offer and just purchased the premium pass today to get the deluxe upgrade also. I didn't know that there is a separate link for the bundle. I've contacted EA help for the resolution but EA advisor didn't response yet. I opened the chat session and am waiting since afternoon. Can you advise any other options?
My case ID is #29047121 (https://help.ea.com/en/my-cases/?id=5004400000iT9SXAA0)
Thank you.
Community Admin@k0_paing Hi,. you'd need to talk with support. If a direct contact/chat wasn't connecting after some time it's possible that there's a local blocker preventing things from going through.
Perhaps swapping to a different browser or device will help you to get through?
