" You were disconnected from EA Online. Please check your internet connection or try again later. ⚽"
When I try to play BF4, the game starts to load, but after 5 seconds, this message appears.
I am having the same problem in Star Wars Battlefront, where it tells me that "I am not connected to ea servers"...
I have been having this problem for a week now, and I've tried a lot of fixes, to no avail...
Windows 10, PC
Thanks if you can help!
Hello! @DarthGabrich
I don't know which possible fixes it is that you've already tried, but here's a few possible solutions that I can recommend you to try:
Uninstall the Battlelog Web Plugin - Control Panel>Uninstall and then delete the folder in: C:\Program Files (x86)\Battlelog Web Plugins
For Mozilla
- Install the latest plugin
- Go to Addons (Firefox menu) > Plugins
- Search for ESN and Battlelog
- Set both to: Always Activated
- Close Firefox, then Restart it.
For Chrome:
- Clear Browsing Data (Settings/Privacy)
- Reinstall the plugin by logging in to Battlelog again
- In the Search Bar, type in the following Command: chrome://plugins
- Check the box "Always allowed" for ESN Sonar API and Battlelog Game Launcher
- Restart the Browser
- Log back into Battlelog via Origin: Right click on BF4 and select "Play"
- Join a Server.
For Internet Explorer 11
- Restart Internet Explorer 11
- From Internet Options/General tab > Clear Browsing data > Delete button
- From Security tab, slide the bar down to bottom > Medium Protection
- In Trusted Sites > .battlefield.com should be added along with battlelog.battlefield.com/bf4/ and battlelog.battlefield.com/bf3/
- This will require a System Restart in order for everything to apply
- Log into Battlelog once again and Download the plugin
- Join a server.
First, do the steps from this guide: http://help.ea.com/en/article/battlefield-4-punkbu
Also, try these additional steps, if the guide from the link above would not work for some reason:
1. Open Windows Firewall
2. Click Advanced Settings ( on the left) and then inbound (also left)
3. Find PnkbstrA.exe and PnkbstrB.exe (if you have two of both, its fine)
4. Right click on each of them>properties>programs and services
5. Make sure that "all programs that meet the specifications" is checked
6. Then go to the "Advanced" tab and check all 3 boxes. Domain, Private and Public.
7. REMEMBER TO DO THIS FOR ALL PnkBstr Files. Then save and quit.
8. Go to C:\Program Files (x86)\Origin Games\Battlefield 4 and delete "Pb" folder.
9. Go to these 2 links:
http://websec.evenbalance.com/downloader/download.
http://www.evenbalance.com/downloads/pbsvc/pbsvc.e
10. Download and install both
11. Run Pbsetup.exe (the first link)
12. Add a game (eg. BF4)
13. Check for updates.
Reinstall DirectX.
1. Go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2. Find a file named DXSETUP.exe, Right click on it and select Run As Adminstrator. Install it, and it should have updated your DirectX installation.
3. Restart your computer
4. Try to launch and play the game.
Are you still experiencing this problem? Well then..
Update your Microsoft .NET framework.
http://www.microsoft.com/en-us/download/details.as
Make sure your drivers are updated.
Be sure that you've disabled Ad Blocking software (For an example AdBlocker) in your browser and be sure that you are using the latest version of Adobe Flash.
For Battlefield on PC, Enable the following online ports on your connection:
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.
Also see this EA Help article for information on opening TCP or UDP ports: http://help.ea.com/en/article/opening-tcp-or-udp-p
Are you running the game as Administrator?
Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to Properties, then Compatability and tick the box next to Run this as Adminstrator.
Do the same with BF4_x86.exe as well.
Now you can try playing the game.
Reinstall C++ redistributables.
1. Go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\vc\vc2012Update3\redist
2. Right Click on vcredist_x64.exe and choose Run As Adminstrator then follow onscreen prompts.
Good luck!
Best regards
FIDELI7Y
http://battlelog.battlefield.com/bf4/user/FIDELI7Y
Battlefield Community Helper Veteran & DICE Friend in BF3
Don't forget to "Grant XP" if you're satisfied with the support I assisted you with. Did I help you with solving a problem? - Accept my answer as the solution!
hey thanks for the help!
I was wondering, in chrome, i cant seem to find in my plug-ins the ones that allow me to do this:
"Check the box "Always allowed" for ESN Sonar API and Battlelog Game Launcher"
Also, regarding deleting my browsing history, how far back do I need to delete, as i do not want to loose all my passwords?
Thanks again!
Hello again! @DarthGabrich
Skip the browsing history deletion part, I don't think it's that much of a deal if you skip that part.
I am using Firefox and I can see ESN Sonar API + Battlelog Game Launcher in the list of Browser Plugins. These Plugins are required in order for the game to work, so if you don't have these installed, this can be the reason why you can't play the game.
I am using a Swedish version of Firefox and this is how i see them:
Are you sure that you've actually installed the Battlelog Web Launcher? You're supposed to download it from Battlelog, if you haven't already.
You could of course also try to do a complete re-install of Battlefield 4 + Origin, and see if that changes anything.
Best regards
FIDELI7Y
http://battlelog.battlefield.com/bf4/user/FIDELI7Y
Battlefield Community Helper Veteran & DICE Friend in BF3
Don't forget to "Grant XP" if you're satisfied with the support I assisted you with. Did I help you with solving a problem? - Accept my answer as the solution!
it still does not work, any other possible solutions?
