Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

i forgot my security question on origin and i can't change my name.

Sorry, could you update my secret question, if I tell the date of birth, and the keys to my games?
battlefield 4
  • ragnarok013's avatar
    ragnarok013
    10 years ago
    @SamNikel wrote:

    Sorry, could you update my secret question, if I tell the date of birth, and the keys to my games?

    No, you'll have to speak with a Game Advisor who will require proof  that you own the account such as answering the other 4 security questions that you created, sending in a photo of your ID etc.  If the Game Advisor is satisfied he can restore your account access but nobody here on this public forum can do that.

    You can reach a game advisor here:  https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

ragnarok013's avatar
ragnarok013
Hero+
10 years ago
@SamNikel wrote:

Sorry, could you update my secret question, if I tell the date of birth, and the keys to my games?

No, you'll have to speak with a Game Advisor who will require proof  that you own the account such as answering the other 4 security questions that you created, sending in a photo of your ID etc.  If the Game Advisor is satisfied he can restore your account access but nobody here on this public forum can do that.

You can reach a game advisor here:  https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

Anonymous's avatar
Anonymous
10 years ago
Approved

Thanks!

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