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Anonymous's avatar
Anonymous
8 years ago
Solved

I own Premium Pass but game says I don't

I own Premium Pass.  When I run the game (XBOX One) and I G et into the menu pages I see the "Premium Pass" banner under the Battlefield 1 bug in the top right hand corner of the screen.  When I try to enter any of the 'In the Name of the Tsar' early access games a pop up says that "PREMIUM PASS IS REQUIRED" and it prompts me to order it.  Um, I OWN it.  What's the deal?

  • OK, so your Premium Pass has been working fine for a longer period.

    Please try to reinstall just the Premium Pass and see if that helps.

9 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you for the suggestion.  I have fully power cycled my xbox one console.  I booted up and reopened BF1.  Once I log in and get the menu home screen I again DO see the PREMIUM PASS banner beneath the BF1 banner in the top right corner of the screen indicating my premium pass IS active.

    However, as before, when I try to start any of the premium early access games from the 'In The Name Of The Tsar' content, a screen pops up telling me Premium Pass is required and I can hit Y to 'Get Premium Pass'

    To answer your other question, I have had Premium Pass since around the first of the year.

  • Ourumov13's avatar
    Ourumov13
    Legend
    8 years ago

    OK, so your Premium Pass has been working fine for a longer period.

    Please try to reinstall just the Premium Pass and see if that helps.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Reinstalled Premium Pass and it is showing as active.  Thank you

  • Anonymous's avatar
    Anonymous
    8 years ago
    How do I reinstall the premium pass.. it tries to charge me again Everytime.
  • Did you ever get this question answered? It's happening to me too...

    1. When you did the installation of the premium pass did it show up like you were going to purchase it?

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