I wish only to be heard.

This is what sickened me. Their response is contradictory, even confusing, but attempts to abdicate responsibility for the confusion.

I have a long, reasonably complex password that hasn't been leaked by me; I have rarely logged elsewhere into Battlelog, and possibly never Origin (except on my own laptop - may it R.I.P, as I can't afford a new one), and I keep PCs clean and maintained for a living (I'm an IT engineer who does event and conference installations), so I'm not an idiot.

The only way that someone could have used my account and/or GUID is if they've got them from somewhere else. If they'd used Battlefield 4, I'd have seen the activity in my soldier's history, and/or run into login conflicts. They would have had to have played another game, or simply spoofed my information.

They could only have spoofed something to which they had access from a source other than me, which entails a security breach elsewhere; EA, a compromised/complicit server, or THEM. They don't confirm or deny this, but they have good go at saying they don't give a sh**.

They then go on to claim that they won't un-ban my GUID because the detected cheat could still use it.

HOW?

I have a longer password now, and 2FA enabled, so if they are able to spoof it, they are able to do so without having access to my account- any information they have has been gleaned from elsewhere and they have not had access through me or my PC! Even Balance are free to provide evidence, despite their claims not to store IP addresses (wtf), as they must have information pertinent to their judgement that could help, but they're not going to share that.

If hackers are spoofing information stolen during play, or from any location other than my PC, they can and will continue to do so with anyone they like, any time they like. The answer to this? Ban the victims until there aren't any victims left, and while you're at it, leave them to have their personal details (home IP address and GUID) paraded publicly - both shaming and attacking the personal security of VICTIMS!

The only possibility other than a false detection on my own machine (NVidia driver or Windows update, perhaps) is, without any failure or deficit on my part, that my information has possibly been used by someone else (according to their admission). EA could tell me whether my account has been accessed elsewhere, but I am not sure if I'm ready for that conversation yet, as it is forecast to be fruitless and I am still trying to find my calm.

If they kept IP addresses for violations, and those IP addresses were not any known to me (my home and office IP addresses have been fairly static for two decades, and I'm usually supplied with the same set of public addresses for my installations - all of which will correlate with my Google location timeline), then they have all the proof that they need of my innocence.

On the other hand, if I've been compromised, then as a professional, I NEED TO KNOW! My PC and my office network could be victims of an ongoing breach that I cannot detect, but about which they have vital information!

As I KNOW that I have done nothing wrong, and as I KNOW that I have not compromised my account, yet they KNOW (according to infallible information they hold, NOT INCLUDING THE LOCATION) that a "gamehack" has been used, I am being victimised three times. In no particular order of injury:

1) by the party or parties responsible for stealing and/or spoofing my EA identity, PB GUID, or both.

2) by the company or elements from/through whom this information has been leached, apparently silently.

3) by the reprehensible, contemptible, callous filth who have now taken my games, reputation, and history from me.

I would happily send them my Google Timeline so that they can check whether I was 'hacking' while riding the train to work at 06:22, or 'interfering' with their protection service while packing equipment for an overseas event team at 22:30, or selling my coveted personal information to a hacker while enjoying a butterfly exhibit on the Isle of Wight.

And that information would be accurate and secure until I gave it to them, but I have zero faith that it would be secure afterward - I trust Google infinitely more than I trust them (which is saying something). They could certainly trust that I was where I was (though they'll question the legality of the hours I often work).

I'm over the shock, and now I'm just angry. I really don't know why I thought I could let this drop.

My soldier is honourable and fair, and while he doesn't shoot particularly straight (I play with a well-earned beer by my mouse), he drops ammo and health packs, clears a room before turning his back on it, has a wicked sense of humour with C4 (plant C4, sneak away, GOL tank kill- cry with laughter), and backs his team mates up like a shaggy great bullet shield.

My pals are online right now. If I were to arrive, they'd immediately invite me into their squad(s), and they know they'd get a great medic. The sense of comradery and fun I have is a major release for all the frustrations and stresses of dealing with a world that just doesn't make sense, AND THEY TOOK IT AWAY FROM ME! They just yanked it from me without explanation or reason, and they've dismissed me like some sort of moron.

I work, I cook, I love my wife, and I play Battlefield, and I try every day to make someone else smile (only strangers count). I love everything I do, and I don't cheat any of them (though I can make my wife giggle by just looking like I'm going to say the word "giggle", so that's a kind of cheat code, I guess). I don't deserve this, and nobody else does either.

Like hell am I over it. I'm not letting this go. By THEIR wording, my violation was either a false positive or a spoofer, and I'm not going to accept being called a £!@&%$ liar much longer. What's done is decidedly not done.

Screw Even Balance sideways, and throw in a handful of sand. I want justice, and I'll never recover myself if I don't at least try to seek it.