IMPORTANT: Procedure for gamecode and account issues
Hi all!
I merged several topics regarding key validation issues to this topic.
Please get sure that you download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well). If that doesn’t helped, close the origin client and go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.
If you still have issues with the validation of your game-key, you need to contact your retailer first. If your retailer can’t replace your invalid key, please contact EA-Support. Be prepared to verify your email address, date of birth or any other personally identifiable information on your account.
We don't support the STEAM service, if you have any issue with validating keys there, please contact STEAM-Support.
Please keep in mind that you should never post private information (e-mail address, bank information, real name etc.) in a public board.
Cheers
Basti
Hello,
Maybe you should have read the first post of this thread before posting. As we do not have access to accounts on AHQ, we are not able to assist in account and gamecode related issues.
EA_Bastian's post:"Please get sure that you download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well). If that doesn’t helped, close the origin client and go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.
If you still have issues with the validation of your game-key, you need to contact your retailer first. If your retailer can’t replace your invalid key, please contact EA-Support. Be prepared to verify your email address, date of birth or any other personally identifiable information on your account.
We don't support the STEAM service, if you have any issue with validating keys there, please contact STEAM-Support."
To contact Origin support, please visit the following site:
EA Help - Contact Us
# Please log in to the site by using the log in function in the menu bar, top-right.
# If need, you can change your language by clicking on the displayed language in the menu bar, top-left
# Now search the game you need help with.
# Click on the provided game image to select it and click next.
# On the next page, select your platform and click next
# As final choice, select a topic and enter your problem and click next
The site will now give you the available contact options. These depend on the country/language you chose.
Best regards,
inSmithereens
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