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Anonymous's avatar
Anonymous
12 years ago

[Info Request] Red Screen Of Death - Information Request

Greetings Everybody, We understand that users are currently experiencing an issue with AMD cards and Windows 8, where during a map change, there is a crash to desktop, often associated with a "Red...
battlefield 4
Anonymous's avatar
Anonymous
12 years ago

MSI Twin Frozr III - Radeon HD 7950

Windows 8.1

Currently have 13.9, tried 13.11 beta 6 and also had the same problem

The information below is the most recent information that was available in the Reliability History, however, the game has crashed serveral times since then, both red screen of death and typical application crash.  I have tried both x86 and x64 BF4 executables.

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.0.0.0
Application Timestamp: 52668dcb
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.16408
Fault Module Timestamp: 523d557d
Exception Code: c0000005
Exception Offset: 00000000000116c0
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 4562
Additional Information 2: 45627b10d0b0e6c03a9f2e94e674acc6
Additional Information 3: 7205
Additional Information 4: 7205d762fea9d452bb6ace0399bc3ca0

Extra information about the problem
Bucket ID: f8b8ea88c7dc63dc36474100b90dbf63 (138692132)

Noupoi's avatar
Noupoi
12 years ago

I'm getting the same BSOD and red screen crashes.

Graphics card: Radeon 7970

Operating System Version: Windows 8

Current Driver Version: 13.11 Beta 6

The freezes don't show up in reliabilty history as BF4, but as this:

Problem signature
Problem Event Name:    BlueScreen
OS Version:    6.2.9200.2.0.0.256.48
Locale ID:    2057

Extra information about the problem
BCCode:    c2
BCP1:    0000000000000007
BCP2:    00000000000011C1
BCP3:    000000000503020A
BCP4:    FFFFF8A0102D85B0
OS Version:    6_2_9200
Service Pack:    0_0
Product:    256_1



Not sure if this is related, but in the same minute as the first crash, I got 4 Video Hardware Error events with this text:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
OS Version:    6.2.9200.2.0.0.256.48
Locale ID:    2057

Files that help describe the problem
WD-20131021-2205.dmp
sysdata.xml
WERInternalMetadata.xml

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode:    141
BCP1:    FFFFFA800D602010
BCP2:    FFFFF8800195EE84
BCP3:    0000000000000000
BCP4:    0000000000000000
OS Version:    6_2_9200
Service Pack:    0_0
Product:    256_1

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