Just keep on trying until you get a helpful advisor! The steps I posted are the solution for your problem guys. Do not waste time with their troubleshooting methods. They are useless
Tim you were right! It took a little while but round 2 with another advisor (someone really helpful) was able to walk me through it and get me set up. He removed the game copy with no code ( the one i downloaded from the game store in Origin) and replaced it with a copy with a key. he said "they can freely replace them since it's a legacy game" So good news is it works like a charm now. I just need to do some major tweaking with the resoultion, but he got it working.
