Then no it can't sorry you can try Origin/EA support they might help you whit this it is worth a try maybe you get it fixed as this is the only thing to do to contact them do this https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here