integrated graphics
Been in contact with acer support multible times to day, and tested out alot of Things but no luck getting battlefield 4 to Work with my Nvidia Geforce GT 640M on my laptop, so the foulth seems to be...
Forum Discussion
Great tried calling the EA support number and get a machine saying the phone systems Arent working try at another time.....
bump
how long can it take to fix the freaking phone system at the Danish EA support line, been calling all day, just unbeliveable......
bump
I have now contacted nvidia as well as i got told by EA support, chat shown below.
Chat
A connection to the Chat Server has been established successfully.Searching for an available agentArun (Listening)Arun: Hi, my name is Arun. How may I help you?Michael Madsen: Been in contact with acer support multible times to day, and tested out alot of Things but no luck getting battlefield 4 to Work with my Nvidia Geforce GT 640M on my laptop, so the foulth seems to be within battlefield 4, i can see any other games as active in the Nvidia GPU activity box, even battlefield 3 Works just fine, seen more having same issues so wondering when there will be an update to fix this issue, so people WHO only has laptops can play the game, running with 10-20 FPS on the lowest settings makes game unplayable and people with laptops scould be able to get a full refund of there Money if Theres no plan to fix this issue...
Here is what ive tried so far.
Ok i got an acer v3-771 laptop with Intel Core i7-3610QM @ 2.3 GHz 2 Graphics Cards Intel HD Graphics 4000 and a Nvidia GT 640M and Windows 7.
Ive installed all the latest drivers, tried removing both Cards in device manager, tried to disable the Intel Card but that made it impossible to play BF4 came out with the message that i dident have a screen conneceted to my nvidia GPU and closed Down the game....
Ive got all power settings set to high performance, ive checked nvidias control panel that both BF4.exe files is set to use nvidia, and ive set global settings to use nvidia.
Ive been in my bios and Theres just nothing about Graphics Cards thought about disable Intel Card there but no such luck...
Arun: Hello MichaelMichael Madsen: i would think the problem would be with the game but EA said contact nvidia so i did hehArun: I am sorry for the inconvenience being causedArun: Battlefield 4 does seem to have known issuesArun: however the GeForce GT 640 M is an entry level to low end card and on a LaptopMichael Madsen: any idea where the problem is, within battlefield 4 or Graphics drivers?Arun: this is generally not recommended for a game like thisMichael Madsen: and no GT 640m is better then what is lowest requrement for the game but thats not the issue, problem is battlefield 4 Arent useing it at all its useing the Intel hd4000Arun: oh okArun: in this case you may want to try selecting the NVIDIA graphics card for the game and check the resultsArun: let me provide the stepsMichael Madsen: well as i posted in my text up there i tried thatArun: please give me some timeMichael Madsen: i went to control panel change the BF4 exe files to use nvidia, changed global settings to nvdiaArun: did you try to disable the Intel graphics adapter or did you select high performance for the gameArun: oh okArun: sure that is the correct stepMichael Madsen: dident fix it thoughArun: if you have already tried this and the issue still occurs then there is not much that can be done on a Laptop due to limitationsMichael Madsen: well since its working on every other game i got installed, including battlefield 3, i would think its a problem within battlefield 4 that EA needs to fix well ?Arun: that is correct MichaelMichael Madsen: yeah thought that might be the case, ill go yell a Little more at EA instend heh thanks for your time .)Arun: it was a pleasure to assist youArun: is there anything else you would like to know I would only be glad to offer further assistanceMichael Madsen: no thanks thats all thanks for your time have a nice dayYou have disconnected.
bump
finaly got a hold on the Danish EA support over the phone and they where no help at all, they couldent tell me anything about the problem........NeXT step UK phone support.....this is allmost like a game in it self trying to get EA to confirm there is a problem and its within battlefield 4......would love a walkthrough for that....
Got a hold on the support on the UK phone support WHO transfered me to a tech supporter, and as i thought they dont want to admit there is a problem within battlefield 4, they say its a problem with the bios on some older laptops that dont recognize battlefield 4 as a game that needs to use the better Graphics Card, becourse battlefield 4 is a new game....that scould be the official statement from DICE as well, just not one they have officially come out with in public as of yet,
I did contact acer support Again and they are sticking to what they said before, that its a battlefield 4 problem since the nvidia Card Works in every other game installed including battlefield 3, and saying its a problem with the bios is just a bad excuse and just a way to get me to stop asking questions to EA....
Must say i have to agree with acer, i dont see how the bios scould be able to use nvidia for ALL other games then battlefield 4, and saying older laptops bios is the problem sounds like BS to me, my laptop is just a Little over a year old, and if a new game dont Work right with a 1 year old laptop then i would say there is a problem, maybe they scould offer a brand new laptop along with the game in shops instend of game+premium...right that would be the way to go, "want to buy our game and be able to play it buy this packet game+laptop only 2000$...."
Ive heard from a few others and seen some forum posts that some people with laptops havent had this problem untill the last patch, if thats really the case then that would show its not a bios error but battlefield 4 problem....
Next step i dunno get a full refund maybe since it dosent seem like EA/DICE give a F... about the problem, they dont even want to admit there is one....or maybe call the EA support Again, or send a million emails to em.....ill update in here once i figure out NeXT step..
bump
