Lack Of Support From EA Support (Post DLC Purchase)

Ironically, I have tried absolutely all avenues to resolve this issue.  I have called, I have chatted, I have requested callbacks (where sometimes they do not even callback but say they do).  I have had a service ticket (and subsequent open request tickets after that) open since JUNE 11TH, 2014.  

TICKET #14152936

I have done everything within my power to get this issue resolved regarding purchased DLC.  Your representatives have clearly stated that the issue is a hard coding server side problem and not a system related issue (as I have done ALL the troubleshooting with your representatives MULTIPLE times at this point ad nauseum).  The ticket was escalated to the EXPERT TEAM (?!) on AUGUST 8TH, 2014 (nearly two months since opening the ticket).  Nothing has been resolved nor has there been ANY status update from ANYONE at EA/DICE.  No emails, no phone calls, no smoke signals, NOTHING.

I have sent in subsequent tickets for update statuses since then (14527826 & 14997213) requesting updated on my original ticket as your 'supervisor' Roberto S advised me NOT to respond to my original case.  When I send anything in, all I get in return is "Sorry no status update" - closed case.  This has gotten to be ridiculous ... it is now OCTOBER 7TH, 2013, nearly 4 MONTHS since my initial service request.  Is this the kind of service I am to expect from EA/DICE?!  I have contacted DICE and they told me that i have to go through EA Support which does not support ANYONE.

Ironically, every time I go through support, the representatives remind me to pre-order Battlefield: Hardline.  Why would I buy another product after this fiasco?!  Why would I buy a product that probably will not work when I already have spent over $100 on a product that DOES NOT WORK properly?!

I would have to be stupid to buy another EA product at this point ... you have done NOTHING to keep me as a customer at this point.  I gave up on trying to get this resolved through EA and started going through a social media outlet to see if that would light a fire under someone, but I doubt even that will do anything so I also hoped that MAYBE posting here would get some support person to actually look into my case and figure out what the heck is going on.  I am SO very frustrated with your company at this point