Low FPS and Heavy Stutter only in Conquest Multiplayer (or big maps)

Hi @Marston_Liquid. 

Thanks for following up. 

When you're getting the low FPS warning are you still also seeing the latency warning pop up at the same time? 

/Kent

@Marston_Liquid 

Got it, thanks. 

I'm still wondering if this could be connection-related. When you have the chance could you run a UO Trace and send me the results? That will give us a detailed look at the connection between your PC and the servers, so if there's something happening along the way we should be able to spot it. 

For more details on how to run the trace check out the EA Help website. Once you have the results please send them to me in a direct message. Thanks!

/Kent

Hey @Marston_Liquid. 

It doesn't look like the trace was able to pull the complete results. Can you double-check the steps and make sure that you ran it correctly? 

Also, if you could send a screenshot of the results I would really appreciate it. Thanks again!

/Kent

@Marston_Liquid 

Hmm, it would seem there is something that's not allowing the trace to run. It's only getting one hop away from your home network before the test ends.

Can you try running a traceroute and a pathping on your PC instead? You can find more details on how to run these tests below: 

- Traceroute

- Pathping

Once you have the results from these tests please send them to me via direct message as well. Thank you!

/Kent

@EA_KentOk, but I don't understand how should I type the commands?
Edit: I just tried to do what you asked me for, I sent them to you.

Hey @Marston_Liquid. 

I got the results, thanks for sending those over. 

It looks like those tests are still not getting the full results either. We should be seeing every hop in between your PC and the servers, but we're only able to see the starting and ending points. Who is your internet provider, if you don't mind me asking? 

/Kent

@Marston_Liquid 

Got it, thanks. 

I'm concerned there might be something that's preventing the trace from running correctly, which in turn may also be related to the issues you've been seeing in BF1. 

When you have a chance I'd recommend getting in touch with your ISP and ask them if they can explain what might be happening to prevent the trace route from running properly. If they can narrow down what could be causing that to happen, I am curious if that might also help with the other issues you've been seeing as well. 

Let me know what you find out. Thanks again!

/Kent

@Marston_Liquid 

I appreciate you following up and checking in with me. 

Did they have you try any other troubleshooting steps? If so, what else did they run through with you?  

/Kent

@Marston_Liquid 

Ah, I see. Changing the DNS can help in some cases like this, so that's not a bad step to try. 

Did you have a chance to try running a new UO Trace after you spoke with them? I'd be curious to see if the results have changed at all. 

/Kent

@Marston_Liquid 

No worries, thanks for following up!

Do you have any way of testing this while connected to a different network? I know that might not be easy to try, but I am curious to see if you run into the same issues when using a different connection. 

/Kent