Menu is black - NO imagines are loading

Hey guys and Atic 

I'm confirming the issue is caused by the EA Play subscription (or maybe the gamepass). 

I have stopped my EA play sub a few months ago but i already OWNED the games i'm going to talk about.

BF1 couldn't or rarely launch on Origin (1 try outta 5 for exemple) and even Mass Effect Andromeda couldn't connect to online.

When i tryed via EA desktop BF1 is launching everytime but the blackscreen ALWAYS appears. (It changed nothing for ME Andromeda still offline)

I have contacted the support and the only way to fix the issue is to delete the game from our account and give it back. It worked for ME andromeda but i forgot to ask for BF1. 😞

I'm really sure it's caused by the subscription and it sucks to have to fix this by our own.

Big love for the support team

Hello there.

For a workaround that we are looking at can you try to download Origin and start up Battlefield 1 and see if you are still seeing black screens.

/Atic 

@EA_Atic 

As an Xbox Game Pass player, my EA Play subscription has not carried over to Origin. I cannot generally play EA Play games on Origin so we're still toast if that is the workaround without a change to Game Pass, BUT --

I loaded the BF1 "10 hour Trial" in Origin. After it automatically found the game files and performed a File Validation (repair) but did not find any issues or download anything, it then loaded successfully and all of the menu was working. I did not run any matches or anything, but the menu tiles and backgrounds were all working normally and looked good. It was still v.26385. Full color, icons on everything, avatars looked good.

I then closed Origin and went back to EA Desktop and the menu was broken again. This is explicitly an EA Desktop incompatibility. Currently, "EA Play via Xbox Game Pass" players do *not* have EA Play access on Origin. We absolutely must use EA Desktop, so unless granting us EA Play on Origin is the workaround, we will likely be unable to get past it.

Edit: BTW the weird lighting/coloration of the menu in Origin is due to HDR being enabled and not translating in the PNG file. The colors look perfectly good on my end.

cmon fix this problem. 

I don't think it's an easy fix for this problem, since it concerns subscriptions and all these online stuff

The main interest here IS that we told us what's happening and they KNOW the problem exists.

I own BF1 Revolution on Origin but since this issue started, I'm unable to download or play it from there (all other BF Game Ownership is showing as normal in my Origin Library), it appears in my library but I can't do anything with it and can only install the broken menu version by EA Play/Xbox Gamepass. 

Yes, I read those same other threads when initially seeking help as many of us did, but that issue was generally server and "twinkle" folder issues that were sometimes solved, sometimes unknown (a lot of posters on these forums just disappeared and left it so they mightve quit or been fixed, who knows?).

For this current thread which is only 3 weeks old, the particular cause of this same ancient symptom is remedied simply by switching to Origin from EA Desktop and given that EA Desktop has only existed since September 2020, it is not the same cause as the issues going back to 2016. We merely need BF1 Origin access or for EA Desktop to perform its game initialization and server handoff similarly to how Origin does it.

We may have the same issue, but it appears to be a different cause than years prior. For this thread, if they will allow us to play the Xbox Game Pass EA games on Origin or found a related workaround, then I *personally* should be saved soon. I hope it helps everyone else in this thread as well. Awkwardly, this seems to be an issue that can be created by several different sources, but a fix for other cases was already found for some, left unconfirmed for others, and thankfully it seems a solution for this thread is already in sight.

The real fix would've been to do a main menu/UI rework so that it isn't so reliant on the server, but whatever, I'm just working with whats in front of me.

This company is trash, they patch glitched battlepacks and not this LMAO imagine buying this *

@EA_Atic 

Any word on the workaround?

Still waiting on a fix as well. Having the same issue except my game is also in Polish for some reason. Battlefield 4 had no such issues. EA Desktop has some super bugged localization or something it seems. 

yeah this is extremely frustrating I doubt they'll ever fix it.

Yeah I have the same problem, too. It has been weeks now, and it still is all black for me. Newest drivers, good PC, reinstalled the game 2 times, tried DirectX 11 and 12, all kinds of video settings. No difference whatsoever. It is definitely not a client-side problem, but still no word about a fix, I am getting frustrated as well

I tried playing it via the normal Origin, and when I press play the play button just greys out like it is starting, but nothing happens. Not even a process in the task manager

I'm playing over ea play and there is such a problem in the menu.

ye have read that, thx for the tip. Still not a good solution and ea has to fix it