It also says that I don't have enough warbonds to unlock the weapons. But I also cannot change skins. I have already unlocked most of the weapons (all except the double barrel and the m1911 extended). I have opened a case with EA support last tuesday.
I am waiting for a response from a "case specialist" (whatever that means) and will respond here if I find a solution. The person I was chatting with on Tuesday told me to follow these steps (it didn't work though) on PS4:
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to System Software Update icon and select it with X button.
3. If there is an update available, choose the option Update Using Internet and select it with X button.
Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site: http://us.playstation.com/support/systemupdates/ps4/
RESTORE LICENSES
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Select the option for PlayStation™Network/Account Management.
3. Choose Restore Licenses.
4. Select Restore.
5. Restart your console
STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)
1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.
TEST NETWORK CONNECTION
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Network icon.
3. Scroll down to Test Internet Connection
4. The PlayStation 4 will now test basic network information
One last thing for now, I think this all started when the weekly medals reset, and the and end of round screen bug was apparently fixed. The end of round summary screens were not working, now they are. I think this is when this bug started for me.
Yes this issue started this monday when weekly medals got reset. I also had menu reloading glitch which reloads itself in every 5-10 seconds or so. Solved it by deleting save files in documents folder but this soldier customization issue is still there.
Well to be honest i was really hopeless when posting here. I have never ever got a usefull help about any problem i had with games or pc by posting my issue on forums. Ea live chat advisor asked me to do so. But i still cant see any community menager trying to help lol
Community ManagerIs the issue still happening? When a new update/patch drops we can see rank related issues due to the accounts re-syncing to the servers, but it should only be temporary and after playing some games it should automatically correct itself.
@EA_Blueberryyes its still happening. i played more than 20 games since the issue started. no change. and is there any new update?
@EA_Blueberry Yeah it is still happening.
In "Customize soldier" (CS) screen the all of the weapons unlocked for all of my classes that were unlocked with warbonds still show I need to unlock them again, so I cannot equip them with CS screen.
The warbonds I still had (800) are gone from the CS screen, but still show when I view the "Weapons & Gadgets" screen.
For the weapons I can still select from the CS screen, when I try to customize them (triangle on ps4), the "visuals" icon where you can change skins (modify screen) is completely gone (all weapons modify screens look like for the Burton, that doesn't have any skins released for it) and the weapons is shown as the default skin. I can change to any of the weapons I have unlocked while playing a match, but I cannot equip the weapons that are locked again on the CS screen and I have no way to change the skins of any weapons. The skins in game are shown as the skin I had equipped when I was still able to equip them.
The screenshots I attached to my original reply show the CS screen for my medic class, and the "modify" screen for the Cei-Rigotti Factory with the missing "visuals" menu.
I still haven't heard anything from the "case specialist" I was told is being assigned to my case.
