Forum Discussion

Pahgeechas's avatar
Pahgeechas
7 years ago

Missing "Visuals" option for weapon skins under Customize Soldier (PS4)

I am unable to change weapon skins under the Visuals option on the Customize Soldier menu on the PS4. The Visuals option is no longer there when you press the Triangle button when choosing a weapon. ...
battlefield 1
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@meowmixplox 

Weird UI and sound issue you're having. Have you tried a power cycle lately?

PS4:

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.

If that doesn't fix this, try restoring the license if it's a digital version.

Not sure if you've tried a reinstall of the game yet, but if you have the game installed on an external hard drive make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

  • meowmixplox's avatar
    meowmixplox
    7 years ago

    Hey thanks for getting back to me.

    So I tried all the suggestions you provided but they were all to no avail. Any other ideas? Are you able to take a look at my save file and troubleshoot it for yourself? 

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        7 years ago

        @meowmixplox 

        Can you try deleting the local and cloud save files and attempt to download the game digitally? 

        Your progress is saved to our servers so deleting the cloud save files won't erase your soldier's rank and progress. 

About Battlefield Franchise Discussion

Discuss Battlefield games in this community forum.133,645 PostsLatest Activity: 28 minutes ago