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Weird UI and sound issue you're having. Have you tried a power cycle lately?
PS4:
Power Cycle
- Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 1 minute. Launch the game.
If that doesn't fix this, try restoring the license if it's a digital version.
Not sure if you've tried a reinstall of the game yet, but if you have the game installed on an external hard drive make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.
Hey thanks for getting back to me.
So I tried all the suggestions you provided but they were all to no avail. Any other ideas? Are you able to take a look at my save file and troubleshoot it for yourself?
- 7 years ago
bump
- EA_Blueberry7 years ago
Community Manager
Can you try deleting the local and cloud save files and attempt to download the game digitally?
Your progress is saved to our servers so deleting the cloud save files won't erase your soldier's rank and progress.- 7 years ago
I already have the game downloaded digitally.
I was extremely hesitant to delete my local/cloud save files because losing all my progress on my max ranked character would be devastating.
If I do end up doing this will I retain all my unlocks/easter egg unlocks/medals puzzle pieces/scrap etc?
Also what about my 100% on the single player? will that be lost?
I will wait for your reply guaranteeing that I won't lose anything if I go down this route.
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