Multiplayer
I keep getting a "you don't have the correct permissions to access xboxlive" message on Xbox 360
- Do you have Xbox Live Gold or Silver? Xbox Live Gold is mandated by Microsoft in order to play online.
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- Do you have Xbox Live Gold or Silver? Xbox Live Gold is mandated by Microsoft in order to play online.
A couple of pre-requisites are required for you to access and play xboxlive games:
1st thing, make sure you downloaded the VIP pack as well to get online.
marketplace.xbox.com/.../00000000-0000-400c-80cf-0001454108a8
2nd thing: If you've just turned 18 then you will need to promote your account to an adult account or any restrictions that your parents placed on it will continue to prevent you from playing.
support.xbox.com/.../promote-child-account
Special considerations if it still does not work or refuses you access to upgrade account type:
Please log in to commerce.microsoft.com to check the date of birth of your gamertag. Please note that it cannot be changed !
If it shows less than 18 then you cannot promote the account to an adult account.
If the country you live in does not recognize an 18 year old as an adult then, again, you cannot promote the account to adult.
If, however, you do meet the requirements to promote an account but are having issues doing so then give phone support a call for more assistance.
1-800-469-9269 in North America or click the link to arrange a call back.
Best of luck with it !
