Forum Discussion
Aiden_U-S-S-R
2 years agoNot applicable
here is a screenshot show that after i send the message, the window of live chat didnt appear
ElliotLH
2 years agoHero+
@Aiden_U-S-S-R Try using the help site with a different browser or while not signed into your account. If live chat still doesn't appear then it just wont be available for you, and you'll either need to wait for a response to a previous case or open a new one if it has been more than 10 working days since opening the last one.