Daniel,
You need to contact EA Support at http://help.ea.com/en/battlefield/battlefield-4/ (Via live chat or at a number that they can call you back at) for further assistance. Also, did you verify your information on Origin.com? It should show up under your purchases.
This is players helping players forum and we have no capabilities to fix anything but can offer plenty of suggestions and give you directions. 😕mileyvery-happy:
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