need help

Hi ramilakhmetshin, to get the live chat just pick a different country like USA or Canada you can find it on the top of the contact page Left side so give this a try please ...

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

Contact a games adviser at any time using this following link EA Help - Contact Us

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.