New Battlefield 4 update download problem 11/21/14

May game is stuck on the main menu after downloading the new game update.  It says "could not retrieve battlepacks. Please try again later"

I think this is something you will have to take up with EA.

You can find EA's game advisor here:    http://help.ea.com/en/contact-us/new/?product=battlefield-4

1) Select your platform. 

2) Choose the topic that goes with your issue, add some info.

3) Choose from Live Chat or Call Me, depends on what is available.