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Anonymous's avatar
Anonymous
11 years ago
Approved

No single player or multiplayer battlefield 4. keeps saying initializing.

I have contacted EA support on twitter and tried all of their suggestions still to no avail. I have manually entered ports and allowed them both through firewall and virus protection. Still cannot pl...
battlefield 4
Anonymous's avatar
Anonymous
11 years ago
Approved

I have repair installed the game.

My ping is very high at home right now but it the game was not working at a friends house either when i tried earlier today.

here is what came up in cmd promt anyway 

"minimum = 2247, Maximum = 2805 and average = 2465"

the link to diagnostics was not found.

killerwhalsam's avatar
killerwhalsam
11 years ago
@pcgunners27 wrote:

the link to diagnostics was not found.


TRY THIS http://help.ea.com/uk/article/how-to-gather-dxdiag-information/

-----------------------------------------------------------------------------------------------------------

Also was the problem EXACTLY the same at your freinds? 

 - Is this on your account or his?

 - Is his account working?

---------------------------------------------

Thank-you

Killerwhal812

Operative

Please give me XP if I helped

Please mark as soloution if I solved the problem

I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    Problem was identical at his house. Was using my pc and my account.
  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    Can you try someone using a different account on your PCor you use your account on someone elses PC just so I cab definetly rule out an account error.

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • ragnarok013's avatar
    ragnarok013
    Hero+
    11 years ago
    PCgunners have you tried running BF4 in Win7 compatibility mode? Have you scanned your windows installation for errors?

    Here's a walk through on how to use the windows file checker from another poster:

    This next part works in all windows O/S vista win 7,8 and 8.1 windows system file checker

    ...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]


    1 - Open administrator command prompt and close web pages and programs like origin

    2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

    3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

    4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

    5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

    6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow 2X in a row on win vista or 7 mm you need a format :/ But after format and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between, then If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything

    dism.exe /online /cleanup-image /restorehealth <------- ONLY works for windows 8 and 8.1

    7 - When its done reboot
  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    pcgunners27 wrote:

    the link to diagnostics was not found.

    AS I DID SAY BEFORE TRY THIS http://help.ea.com/uk/article/how-to-gather-dxdiag-information/

    -----------------------------------------------------------------------------------------------------------

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I ran SFC /Scannow twice and rebooted after each time. no problems found.

    I also ran killerwhalsam`s DXDIAG suggestion and have the TXT. file here

    ------------------
    System Information
    ------------------
    Time of this report: 1/14/2015, 20:32:39
    Machine name: PIP-BOY3000
    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: IdeaPad Z585
    BIOS: 60CN95WW
    Processor: AMD A10-4600M APU with Radeon(tm) HD Graphics (4 CPUs), ~2.3GHz
    Memory: 8192MB RAM
    Available OS Memory: 7602MB RAM
    Page File: 2187MB used, 7271MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.16384 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    That is not the full DXDiag. I will need that to assess any Hardware conflictions.

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    sorry i know i sound stupid but where can i attach a file here ?

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    PM it to me.

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    Hey,

    I can confirm recipt of a DXDiag and will now examine it.

    Also what router do you use? 

     Next reply is in the morning I am clocking off now.

    ---------------------------------------------

    Thank-you

    KillerWhalSam

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

     
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I use a Linksys WRT1900AC but as was mentioned before the problem is general elsewhere and not just at home. unfortunately i dont have any other accounts i can test or a separate pc where i am right now. 

    thank you for your help.

  • Furtiee's avatar
    Furtiee
    New Traveler
    11 years ago

    Have you tried to unblocked the ports that battlefield uses?


    Ports:
    If you are playing on PC, please enable the following online ports on your connection:
    TCP: 80, 443, 9988, 17502, 20000-20100, 22990, 42127 
    UDP: 3659, 14000-14016, 22990-23006, 25200-25300

    You can use this for more assistance in this matter http://www.portforward.com/

    Firewall:

    Try adding the bf4.exe and bf4_x86.exe to your firewall with all ports allowed (on the exe only).

    or you could try turning off your firewall to see if its the reason your unable to play...

    Run the game as Administrator:
    Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
    Do the same with BF4_x86.exe as well.

    Run Origin as Administrator:
    Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

    Disable Origin in game:
    In Origin - Application settings - Origin in Game - disable Origin in game

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I have tried all of these solutions and have had a small ammount of improvement however still cannot play the game. It no longer says initializing. The game launches and tries to load the map when i join a server but then before the map loads i get disconected from EA online servers. I have tried this at home with bad broadband, at a friends with good broadband and at both college and work too. i cant see how the problem is internet when  it doesnt work at any of the 4 places tried.

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