I have contacted EA support on twitter and tried all of their suggestions still to no avail. I have manually entered ports and allowed them both through firewall and virus protection. Still cannot play the game. Had this game for 3 weeks and havent been able to play it ONCE !
pcgunners27 wrote:
the link to diagnostics was not found.
AS I DID SAY BEFORE TRY THIS http://help.ea.com/uk/article/how-to-gather-dxdiag-information/
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Thank-you
Killerwhal812
Operative
Please give me XP if I helped
Please mark as soloution if I solved the problem
I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM
MY VIEWS ARE MY SOLE OPINION AND NOT EAs
I ran SFC /Scannow twice and rebooted after each time. no problems found.
I also ran killerwhalsam`s DXDIAG suggestion and have the TXT. file here
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System Information
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Time of this report: 1/14/2015, 20:32:39
Machine name: PIP-BOY3000
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: IdeaPad Z585
BIOS: 60CN95WW
Processor: AMD A10-4600M APU with Radeon(tm) HD Graphics (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 7602MB RAM
Page File: 2187MB used, 7271MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
That is not the full DXDiag. I will need that to assess any Hardware conflictions.
---------------------------------------------
Thank-you
Killerwhal812
Operative
Please give me XP if I helped
Please mark as soloution if I solved the problem
I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM
MY VIEWS ARE MY SOLE OPINION AND NOT EAs
PM it to me.
---------------------------------------------
Thank-you
Killerwhal812
Operative
Please give me XP if I helped
Please mark as soloution if I solved the problem
I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM
MY VIEWS ARE MY SOLE OPINION AND NOT EAs
Hey,
I can confirm recipt of a DXDiag and will now examine it.
Also what router do you use?
Next reply is in the morning I am clocking off now.
---------------------------------------------
Thank-you
KillerWhalSam
Operative
Please give me XP if I helped
Please mark as soloution if I solved the problem
I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM
MY VIEWS ARE MY SOLE OPINION AND NOT EAs
Have you tried to unblocked the ports that battlefield uses?
Ports:
If you are playing on PC, please enable the following online ports on your connection:
TCP: 80, 443, 9988, 17502, 20000-20100, 22990, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
You can use this for more assistance in this matter http://www.portforward.com/
Firewall:
Try adding the bf4.exe and bf4_x86.exe to your firewall with all ports allowed (on the exe only).
or you could try turning off your firewall to see if its the reason your unable to play...
Run the game as Administrator:
Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
Do the same with BF4_x86.exe as well.
Run Origin as Administrator:
Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.
Disable Origin in game:
In Origin - Application settings - Origin in Game - disable Origin in game
I have tried all of these solutions and have had a small ammount of improvement however still cannot play the game. It no longer says initializing. The game launches and tries to load the map when i join a server but then before the map loads i get disconected from EA online servers. I have tried this at home with bad broadband, at a friends with good broadband and at both college and work too. i cant see how the problem is internet when it doesnt work at any of the 4 places tried.
