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NPCtom's avatar
NPCtom
7 years ago
Solved

Not all servers or rented server shown in server browser

Battlefield 4 PS4 not all servers are shown in the server browser I am having an issue where the server browser does not show all servers. The only search filter I have is the region Oceania. My ren...
battlefield 4
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    Hey all,

    An update on the the Rental Server program for which we've now ended in-game support.

    It’s always a hard decision to end in-game support for one of our games. To provide in-game support we need to develop, upgrade, and maintain special tools over the life-cycle of a game. At a certain point, those tools are needed less and less often, either because the game teams have worked to eliminate the problem we needed the tools for, or because the playerbase for the game has dwindled. That’s when we look at ending in-game support. We will always help with game codes, account issues, and technical problems, but it makes more sense for us to develop new tools for our upcoming games than to continue to invest in offering full support for games that no longer need it.

NPCtom's avatar
NPCtom
7 years ago

Hey @NZ-Roulette,

Citi_enterprise here 🙂

That was my conclusion that you did have to have active players in your server. I think this is extremely disappointing on EA.

I believe that ALL rented servers specific t your region weather or not they have players should be listed in the server browser menu. After they have all filled up then DICE servers could be listed.

Please @EA_Atic fix this urgent issue.


Cheers,

NPCtom.

CyberDyme's avatar
CyberDyme
7 years ago

Hi @NPCtom , I just asked some of our admins to help out with specific testing today!

And you are absolutely correct!

If a rented server is running empty and no players left on it, then it is no longer visible anymore for anyone in the Server Search function,  Not even to the server owner or co-admins.  And the server has also disappeared from the Server Favorites list screen for all players, no matter who they are.

Only way to get it started again is for the owner or a co-admin to go into My Rented Servers area and use the command "Join" to enter into the server as player number one.  Immediately after this, then the server becomes visible for any other player who uses the Server Search function and it also becomes visible again on all player's My Server Favorites list, if they had it marked previously as a favorite.  

So all in all, this is a terrible 'dead-stop' bug that has been introduced here by the programmers to the BF4 server environment!

Server owners and co-admins cannot be online 24/7 to keep them open for gaming.

@EA_Atic can you please escalate this bug up to the highest level ASAP so we can get a hot-fix deployed to resolve it!?!

As it is very clearly described, and it is 100% reproducible any time you want, we know when the programmers launched the code segment causing it, it should be pretty quick to roll that segment back or otherwise patch it up!

Everyone here @NZ-Roulette , @Chronic1Thunder , @arrePi3 etc are all suffering from this.

Actually all global BF4 server owners are, but not all of them are yet aware the real cause behind their server going missing!

Heck, even the EA hotline support were not aware the two times I called them over past 2 weeks to fix my server box!  ;o)

Thank you to get this addressed ASAP!

  • xxTIMBO81xx's avatar
    xxTIMBO81xx
    7 years ago

    Bump for this being fixed. We can no longer see any of the servers we usually play which is extremely frustrating! Are EA/ aware of and fixing this massive issue? 

    • CyberDyme's avatar
      CyberDyme
      7 years ago

      Yeah @xxTIMBO81xx , it is pretty wild that EA lets such a massive server software bug hang so long without either rolling back their 24th January 'update' disaster or upload a hot-fix to solve this matter!
      If you make a server search today with pretty open search parameters, you now only see 1/10th of the total servers that we used to have available here in Europe!

      As server owner you need now every single day to reset your server to make it visible again for other players to join it.

      It is a terrible 'home-goal' that the EA developers launched here to the live production environment !

      (I definitely hope that it is actually not done intentionally by EA, so as to force the many of our regular BF4 players now to migrate onto BF1 or BFV ???)

      Reason many of us have reverted back to BF4 is because we got disappointed by the game mechanics in those two newer versions and also because we do not appreciate the old historical themes.  We want more contemporary scenarios and weapon/vehicle choices! 

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      7 years ago

      @xxTIMBO81xx  @CyberDyme 

      This is being investigated. If you're affected by this can you provide us your Origin ID so we can pass the account information over to the dev team to aide them?

      • xxTIMBO81xx's avatar
        xxTIMBO81xx
        7 years ago
        Origin ID as in Xbox Live account ID?

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