Hey cyber, this is Kashdin. Pretty ignorant on EA's part, but that's pretty standard for EA. I would consider this as theft, and report the fraud to whatever authority exists in your country. Here in the U.S. I would report it directly to our states Attorney General, who is pretty responsive to issues such as this. EA would indeed be contacted by him. They still may not care, but it would be on record, and reflect poorly on EA in a manner greater than just having pissed off customers. Theft and fraud never looks good for a company.
It sounds like tech support are just a bunch of pencil pushers from India who love to do * like this. I could tell you personal stories about support from India for other companies, not just EA, that have made my blood boil!
I think this just proves how poorly EA think of its customers. If you want to file a real complaint, do it directly at the corporate level, and don't go through this site, because the people running this will be sure it never goes further than their own eyes.
In addition to that, creating a page, maybe on Facebook about this issue so others can see, and relate their own stories about the poor attention EA gives to its customers is another way to get the attention of the corporate office. NO company likes to be publicly shamed for poor business practices.
If you do create a page, let me know. I have my own complaint to add to it. Also, detail what happened to you, and how this affects everyone who used the server. How many members were there? Just post a message to the community, asking people to visit and comment. When you begin to get some responses, send a link to the EA corporate publicity liaison and make them aware that the page is being shared far and wide.
