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Anonymous's avatar
Anonymous
12 years ago
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Okay, I need some serious help getting access to my Battlelog

Is there any way someone can help me with a problem I'm having accessing my battlelog? I seem to have forgotten my password, and I'm using an old e-mail address that is inaccessible, as a matter of fact, both e-mail addresses for my battlelog are inaccessible in the sense that I've forgotten what my alternate e-mail address was as well. When I click on "forgot password" it tells me it sent my password to my primary e-mail address for that account and that if I no longer had access to it, that it had sent another to the e-mail provided of my parent or guardian (or, my alternate e-mail). So. I'm kind of at a stand still. It's been like this ever since I bought the game and it's frustrating unlocking all these battlelog emblem items and soldier portaits in battlepacks and not being able to using them at all. \= Is there any way I can log in to battlelog using my Xbox live credentials? As My battlelog is linked to my gamertag.

Your response and cooperation in helping me solve this matter is greatly appreciated,

Thanks.

*EDIT* The origin account I'm using now is a different one from the one linked to my Gamertag (the one I'm having the trouble with).

battlefield 4
  • ragnarok013's avatar
    ragnarok013
    12 years ago
    For an account access issue like you describe you will need to contact a Game Advisor at EA Customer support: https://help.ea.com/contact-us Also be prepared to answer security questions that you set up when you created the account.

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

    I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).

1 Reply

  • ragnarok013's avatar
    ragnarok013
    Hero+
    12 years ago
    For an account access issue like you describe you will need to contact a Game Advisor at EA Customer support: https://help.ea.com/contact-us Also be prepared to answer security questions that you set up when you created the account.

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

    I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).

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