Alright I will just say out the situation:I live in Macau, China, which is of course in Asia and in the past Origin Store show the prices in Hong Kong Dollars which is the currency for Hong Kong and Macau zones.However after an update about 1.5 year ago the store now shows me Euros which is much more expensive and I can't order when my friends in Hong Kong can still order in Hong Kong dollars or at least US dollar.I've try to contact EA for help, they say their IP recognizing system has me tagged to the Spain IP, but if I check up my IP on other sites they recognize my IP is in Macau.I don't understand how a update makes my IP jumps to Spain in your server, and the game advisor I contacted said there will be an update for this issue, but now it hasn't have a glimpse of it.it has been years, how come it is still unfixed?I want to preorder BF4 but this is just a pain in my back

The Origin store team is currently looking into these unusual redirects for IP addresses from Macau. Thank you for your patience while they are working on a fix.

Origin store now charges in Euros

11 Replies

XSV_NiTEMARE
13 years ago
Hi there eviladawong,

Are you still having this problem? If so, let me know by posting here again and I will be able to help you.

- With kind regards,
Timmie.
EA_Dennis
EA Staff
13 years ago
The Origin store team is currently looking into these unusual redirects for IP addresses from Macau.

Thank you for your patience while they are working on a fix.
AKTKGO
Newcomer
13 years ago
im have the same isue, but im living in Chile, south america, and i can't buy or pre order games, because, dont show me the value in pesos (chile) or in dollar (US), and i must wait until the physical game arrive to my country and i lost every offer that origin store show
if you can help i will be grateful
MENEM420
13 years ago
Im having the same problem, im trying to pre purchase battlefield 4 and premium but it wants to charge me in euros, im from south america, Argentina, we use dolars not euros here, plz fix it.
LiBever
13 years ago
@nico2292 wrote:
Im having the same problem, im trying to pre purchase battlefield 4 and premium but it wants to charge me in euros, im from south america, Argentina, we use dolars not euros here, plz fix it.
Hello,
Did you try consult with live ea advisers https://help.ea.com/contact-us ???
Regards, Libever
Anonymous
13 years ago
I'm having a similar issue. Assistance please.
Anonymous
13 years ago
I'm having the same issue, origin thinks I'm in Europe. =\
MENEM420
13 years ago
Yes i did that, i opened threads everywhere, opened tickets, ETC, their answer is that i have to wait, the same answer since 2011, i lost my chance to pre purchase bf 4 and hundreds of friends here are in the same situation, this is really sad and unfair, 80 % of the people cant get the game cause of this euro shi** and no solution is given.
MENEM420
13 years ago
http://forum.ea.com/eaforum/posts/list/0/9715650.page#30165322
Infinex_Infinit
11 years ago
If you are an actual EA employee, then actually fix this issue rather than tell us the same stuff that we have been told for years.