Hallo EA
One of your Heroes have gone to my thread and chosen a solution that I do not think is acceptable as a solution. This has led me to write the following:
That is no solution, punkbuster has just deleted my ban appeal thread and I have received no information about this issue, the links posted on here is no solution it is merely information about who you can contact about your ban... And apparently because its a punkbuster ISSUE they just remove the threads without further information.
If no one else is going to say this, I will, sorry if I am being rude, but I know you can not do anything about this issue, and I know you know so as well, as you are posting information about how you appeal a BAN. This world wide banning spree from punkbuster is not a ban, it is a system malfunction or someone hacking into their database (again) - so please dont pretend to be posting a solution. As I wrote earlier, punkbuster does not care when we appeal the bans, they just delete the threads without any further information...
I think someone in EA should have a serious conversation with "PunkBuster" about their customer/client service as this is completely outrageous and unacceptable, and it is far from the first time something similar to this has happened.
I do not think it is fair to anyone that you choose a solution that is not a solution, but information leading to nothing.
I am in no way trying to attack or insult you personally, but I am questioning the way this help system is working.
EA have an agreement with PunkBuster and possibly a contract, so even though PunkBuster is responsible for this issue, I do not think it is fair for anyone in EA, volunteer or employees, to refer to outside pages that do not care nor gives information about the issue. I think someone should take responsibility instead of sending the victims of faultified banning away to other pages that does not know what customer support means.
Yes that is a compliment to EA: You have always addressed my support issues with a professional help team that has done everything to help me resolve my issue, and I am very happy about the previous treatment I have received from EA and EA support.
So I would like to ask:
Why are we being treated as people who have used cheats? This is no treatment to give regular, rule obeying EA customers who have been victim of a system malfunction or server hack of any sort. I am glad you are telling us on battlelog that this issue is being addressed, but as this has happened before I would like confirmation that PunkBuster will be held accountable for this issue, and that the way they are treating victims of faultified banning is not acceptable, it is not fair to anyone to not give any information, fix the issue and then pretend nothing has happened.
I hope you will treat this post of mine seriously and not just remove it for it being spam / admin abuse / system abuse, at it is meant as neither. I think we deserve an explanation, and that we deserve to be treated as victims, not violators.
Thank you in advance, I still have faith in EA
A. Breaum
