[PC] DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

@mwc12000 Make sure all this is updated I know you have one from this list but be sure they are all up to date please. If this fails to fix it then let me know and we will try the next steps to fix this error. ...PS.. and you do not need to...Under clocking my GPU to -20 (Its not overclocked btw) .... remove that please  and let it do its thing .

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++ For my game PC's I install both x64 and x86 as it does not hurt the PC

NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC test BF4

The main thing to fix this error is doing your video card driver this way so if first part fail to fix it please do this next part as posted every step...

Copy and past all of this to note pad and put it on your desktop...

When the time comes to install the video card driver you will be picking advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and for AMD cards only check off display driver and catalyst control center. As well as check off CLEAN install

This is how you do a clean graphic driver clean install.........

Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner.....

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.

Next

Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

Download the one you have and save it on desktop, you are going to need it!

It is very normal for windows to install a video card driver on you this is why you must pick advanced then clean install when you get to the part to install the new video card driver. See part 2 step 2

1- press windows button,NOTE>>> Or just go to device manger and skip to step 5

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok, Reboot PC

Part 2.....

1- after you have started up/ rebooted your computer run CC Cleaner again on the registry to be sure it is all clean then do the new video card driver after. Once registry is clean click on your graphic card install file,

2- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver and PhysX System as well as check off clean install

2- for AMD card only check off display driver and catalyst control center as well as check off clean install

3- when you have Installed your new graphic card drivers restart / Reboot your computer, and clean registry one last time. On a side note to help keep a PC stable it it a good idea to run CC cleaner after you remove or install any program after a reboot.

4- you’re done. Test BF4