Hi @Futilelyte,
Do not despair, we are not at the end of the road just yet! ;o)
Did you notice my point 4. in the check list that I gave you above?
Regarding checking your status in the BattleLog App report when going to the leadership board and pressing the skull at the very bottom, that the Phantom Operator Phase 4 has become activated for your soldier?
Can you please do that and then copy the message that it gives you at the very end about your status level?
And I presume that you are indeed jumping up onto the cupboards down in the Phantom bow room on the right hand side when walking in from the blue force-field barrier, as the document that you need to interact with is on top of the tall cupboard? So its not the documents laying to the right side on the lower cupboard. You need to jump up onto this, and then even jumping up again one level onto the top of the tall cupboard. Please confirm this and that you see the screen as I have included a screenshot of here, of the document laying on the top of the tall cupboard and when going near it you get the 'interact' popup appearing (I am using PS4, so I have to press the square button to do this).
dude there is so many players with this problem
