Forum Discussion
Thanks for reply. I read the page and unfortunately its not helping. I purchased game trough Origin and i have a order confirmation mail. BUT, theres no such thing as product code!
If you need to enter a Product Code on Origin, so click on "Origin - Redeem Pruduct Code" at the top left corner on your screen if you'r on the Origin main homepage.
And if you mean you bought a Game on Origin but it doesn't show up in your Library, so try to change your Library Filter settings to "purchased Games" than it might could show up.
- ApprovedAnonymous8 years ago
The problem is - i don't have the Product code! It's nowhere, not in order confirmation mail, not in Origin game properties. BF1 is in my game library and i can play. I just want to know where the heck is Product Code? I payed money and bought it, but i can't find the Product code. No one else ever face that problem before? Help will appreciated guys. Sorry for being intrusive...
- IIPrest0nII8 years agoHero (Retired)
@Trevoriuz Can you try to clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/ ? After, check the Game Properties for Product Code.
If your Product Code is still not displayed, in that case, you will need to contact EA support as was mentioned by @aT1C
- ietxmmyrus8 years ago
EA Staff
Hey @Trevoriuz,
if you purchase the game via Origin, you do get a confirmation email which contains your order number, but no product code. Why? Because it's automatically applied to your account, so you don't need a code.
Where can you find the code? Open the game library. Click on the Battlefield 1 cover. Then click the cogwheel icon and select "Game Properties".
Then you should see the product code straight away.
If you would like to purchase a game as a gift, here's an article on how you do this. You find that option if you go to the store. For Battlefield, if you already own it, it would look like this and show a "purchase as gift" option:
If there's anymore questions, feel free to ask - hope that helps.