Forum Discussion
If you need to enter a Product Code on Origin, so click on "Origin - Redeem Pruduct Code" at the top left corner on your screen if you'r on the Origin main homepage.
And if you mean you bought a Game on Origin but it doesn't show up in your Library, so try to change your Library Filter settings to "purchased Games" than it might could show up.
The problem is - i don't have the Product code! It's nowhere, not in order confirmation mail, not in Origin game properties. BF1 is in my game library and i can play. I just want to know where the heck is Product Code? I payed money and bought it, but i can't find the Product code. No one else ever face that problem before? Help will appreciated guys. Sorry for being intrusive...
- IIPrest0nII8 years agoHero (Retired)
@Trevoriuz Can you try to clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/ ? After, check the Game Properties for Product Code.
If your Product Code is still not displayed, in that case, you will need to contact EA support as was mentioned by @aT1C
- ietxmmyrus8 years ago
EA Staff
Hey @Trevoriuz,
if you purchase the game via Origin, you do get a confirmation email which contains your order number, but no product code. Why? Because it's automatically applied to your account, so you don't need a code.
Where can you find the code? Open the game library. Click on the Battlefield 1 cover. Then click the cogwheel icon and select "Game Properties".
Then you should see the product code straight away.
If you would like to purchase a game as a gift, here's an article on how you do this. You find that option if you go to the store. For Battlefield, if you already own it, it would look like this and show a "purchase as gift" option:
If there's anymore questions, feel free to ask - hope that helps.