PS3 to PS4 China Rising Code..... EA says sorry your out of luck

I bought BF4 for my PS3, I waited to redeem my download code until after the PS4 came out and I utilized the 10 dollar upgrade to the PS4 version.

I go to download China Rising Today and it wont let me download for free.  Start an advisor chat and EA has evidently decided this afternoon that if you took this path to upgrade your game you are out of luck and have to pay 14.99 or buy Premium to get it.

So with the upgrade path I chose I am locked into keeping the PS3 disc (I cant sell it to recoup some of my money) and you are going to refuse to provide content which I paid for (It was promised as a condition of purchase).  I have two other friends who had the same problem earlier in the Day and where able to receive new codes.  

I have been holding off on purchasing premium due to all of the problems with this game, but I was looking forward to the new maps.  Well I guess I am going to hold off on spending anymore money on this nightmare of nothing but problems for now.

Here is the Chat Text:

info: Your approximate wait time is 2 minute.
info: You are now ready to chat with Manoj.
Manoj: Thanks for contacting EA Customer Experience, my name is Manoj. How may I assist you today?
Manoj: Hello J.
Manoj: How can I help you?
you: I am having problems trying to download my china rising expansion pack for the PS4, it says that I have already redeemed my code and I did when I purchased the game but it is saying that I need to add funds to my wallet to purchase it
you: It is showing under my Sony Entertainment Network account Transactions Details as having posted on 11-15-13. But I am unable to download it now.
Manoj: Okay.
Manoj: Have you upgraded the game from PS3 To PS4 version?
you: Yes I did
Manoj: In that case I am sorry to say that we can't help.
you: Why is that? I did not redeem this code on my PS3 I redeemed it on my PS4
Manoj: According to the latest updates , upgraded players have to purchase it.
Manoj: There are two conditions of getting the China Risings Expansion.
Manoj: 1-Customers should have pre-ordered Battlefield 4 for their Next Gen Console at full retail price.
Manoj: OR
Manoj: 2- Customers should have purchased Battlefield 4 Premium for either their Gen 3 or Gen 4 Console.
you: Who can I talk to about getting a refund for my digital upgrade, There was nothing advertised about not receiving the expansion pack via the digital upgrade. If I would have known that then I would have sold my PS3 version instead of doing the Digital upgrade
Manoj: And this point of time , I am not sure.
Manoj: You can wait for some time . Maybe there are some changes with this policy.
you: I have two other friends who had this same problem and spoke with someone earlier today and they received new codes, Was this policy just implemented? I am not trying to be a pain, but this is very frustrating, I have had nothing but problems with this game since its release, and now I am being told that the DLC that I purchased is not available because of the Upgrade Path that I took.
Manoj: As I said this is the update we got few hours back.
Manoj: I would rather suggest you to wait for some time.
you: Do you have any information on who I can contact to escalate my complaint?
Manoj: Currently there are no escalations regarding this .
Manoj: We deeply regret for the inconvenience.
Manoj: You can paste this in the forums.
you: Thank you Manoj While this hasnt been resolved for me you where nice. Thanks for your time.