PS4 BF4 EA or Dice server problems,buggs,crashes and issues

Best EA,

Hopefully i am at the right place to report the issues we are dealing with on a regular basis.

We are having a lot of problems with the rented BF4 server on the ps4 platform online.

I have been on the phone for many times with different people of the european customer service about the problems.

They say they cant help me technically,just reset the servers again and again or set up a new server,which means you loose all the people who added our server to their favourits.But i'll get to that at issue nr 2.

Their advice : don't setup servers for 64 players,just for maximum of 32,because the ps4 EA servers can't handle that 64 properly...

Seriously??I pay 25 euro a month for the server,..

And 64 players in bf4 is the only reason why i bought ps4 in the first place,..

We have been renting servers in europe for the past few months.(And on ps3 several years)

1.The main issue is that the servers for ps4 crash regularly,when we are running the full 64 person game.

It means that every player gets diconnected at the same time in the middle of the game.

2.It is very hard to get the Hardcore servers full.Mainly when we are running our own map rotation.

The reason is that the server cannot be found by the game search browser because the  game experience at the server description says "unknown preset",instead of hardcore ranked conquest.

So if you filter for hardcore ranked conquest mode for example in your browser,the server doesnt come up.

The only way to get random people into our server is to set the server to Dice's pre-rotated standard maps and game modes.

For example : conquest classics,large scale battles,etc.So the gamer experience then will say hardcore ranked cq preset.

Hopefully you understand what i'm affering to.

But offcource we rented a server because we want our own map rotation...

3.The Third issue is that several times,nobody can join the server,they get the message "failed to join server".

As an admin tries to join the server by spamming the triangle button to join,it sometimes it takes up to 15 minutes before he can join our own server.

My thoughts of the crash of the servers is too many players from Asia and USA in Europa servers and vice versa

The game starts to lagg and netcode issues occur if usa or asian region people get into the servers.

On ps3 we just kicked those people and the lagg and issues were gone,but with 64 people its a dayjob for an admin of the server to see where everyone is from. 

On the other issues i dont have any thoughts,its just failure and bugs that should be fixed.

I read on the website and battlelog that there are more people facing these same issues,so it is probably a known issue for EA and Dice?

My question is,Are there going to be updates to fix these issues above in near future or is it not a priority?

Am i at the right place for explaining these problems,if not who do i need to contact with technical insight or who knows and can deal with these issues and has awnsers or suggestions?

Cant there be a european player only server,so ip-adresses from outer europe automaticly get blocked to prevent these netcode issues and crashing servers?

Pls dont refer me to take contact to customer support been on the phone for hours last vew months.

Forgive me for my english grammar,but hopefully you understand and can help me further.

Thank you best regards,

B.

Server name : DUTCH HARDCORE PREMIUM OUTBREAK,GRAVEYARD,METRO,ZAVOD,LOCKER.

Case number : 21108537‏