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Mr_3raqi's avatar
5 years ago
Solved

punkbuster permanent ban battlefield 4

Installed battlefield 4 after years of last playing it, then got this message 10 minutes into the first game:
"Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'Mr_3raqi' ... GLOBAL PunkBuster GUID BAN 21fbbfe1"
afterwards, I can't join any server. same message is displayed when i click play.

I don't cheat and Never cheated in any game, literally started the game to play with my friend who just bought the game!...
this is outrageous!!
please help me fix this problem fast.

sent a support ticket to Punkbuster but no answer yet.


  • @Mr_3raqi wrote:

    Installed battlefield 4 after years of last playing it, then got this message 10 minutes into the first game:
    "Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'Mr_3raqi' ... GLOBAL PunkBuster GUID BAN 21fbbfe1"
    afterwards, I can't join any server. same message is displayed when i click play.

    I don't cheat and Never cheated in any game, literally started the game to play with my friend who just bought the game!...
    this is outrageous!!
    please help me fix this problem fast.

    sent a support ticket to Punkbuster but no answer yet.


    @Mr_3raqi  Since Punkbuster is an unaffiliated third party anti-cheat service EA cannot handle or affect PB bans so you'll have to wait for your ticket with Punkbuster to be resolved.

29 Replies

  • demonsMAD's avatar
    demonsMAD
    5 years ago

    des tickets des tickets et aucune réponse ,et personne pour nous dire à quoi corespond ce code ,et comme tu dis ,sans avoir ticher 

    mais à force , on va ce regrouper et porté plaindre à la répression des fraudres pour vis caché , etant donné que absolument personne est en mesure de dire le comment du pourquoi de ces ban , je disais en gros ,c'est comme acheter une  caisse ,et que on te dise ,le moteur on peut rien y faire on a aucun contact avec le constructeur ..

    je sais pas a combien de ticket je suis , je compte plus ,et je compte pas les réponses , il n'y en a pas ...

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @demonsMAD when posting on the English AHQ forums please ensure that all posts are in English.


    Darko 

  • Ah yes !! because writing in English will solve the problem I have since November 2020?

    no, because I'm ready to do anything if it really helps the fact that I'm banned every 4 days for no reason, and not being able to play for weeks

    same, at least 15 tickets in english to punkbuster, but apparently it doesn't help since no answer to date

    a forum, which serves as a support like yours, should also speak in French. that too not normal I think

    cordialement 

  • evenblance, 15 tickets, certainly more .. response from them = 00000000000000

    but is it EA or evenbalnace that sells the game? ????

    loool

    why can no one give me a solution?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @demonsMAD any PunkBuster ban needs to be appealed directly to them, we are not able to assist with any issues related to a PunkBuster ban.

    Darko

  • Same thing happened to me.  I went round and around with EA & Punkbuster.  The response I got from PB was the standard auto reply they send to everyone.  If you can call that a response at all.  No one on one let us look into this problem.  Just perma band and that's it.  No resolve from EA or Punkbuster.  EA did the same 3rd party claim, it's them, not us and nothing they can do.  Well almost nothing.  EA did tell me the best thing to do is to rebuy the game and create a new account.  Yeah right!  Rebuy the game with another chance of being band with no recourse.  I don't think so!  That's a nice scam EA has to get more money.  Blame the 3rd party company that EA requires players to use, and make us rebuy the games.  So I uninstalled all my EA games in 2019.  I haven't played an EA game since.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Please do not bump older threads to spread misinformation and spam @TinkerTomTom.


    If PB turned down your appeal then there is nothing that we can do to change this.
    Darko 

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