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Anonymous's avatar
Anonymous
11 years ago
Solved

Purchased Battlefield 4 premium. not showing in Origin.

I downloaded BF4 during the free time promotion. During the free time I purchased the BF4 Premium edition.

the game shows as PURCHASED in my transaction history.

I have followed all the steps posted here http://answers.ea.com/t5/Origin/I-bought-a-game-but-it-does-not-show-up-in-Origin/m-p/53928#M936 to no result. 

The only game showing up in the my games tab is the expired game time for BF4.
every time i click on the game, it prompts me to purchase battlefield 4 again, and sends me to the BF4 page in the store tab

  • Anonymous's avatar
    Anonymous
    11 years ago

    Please keep in mind that it might take some time until the payment went through, depending on your payment method. Creditcards are usually the fastest way to get a game immediatly. We are not able to check your order history on your account, as we are a public driven board.

    If you still missing Premium after 48 hours or payed with creditcard, I recommend to get in contact with one of our Game Advisor for further assistance: http://help.ea.com/en/contact-us/new/?product=battlefield-4

    Cheers

    Basti

5 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Please keep in mind that it might take some time until the payment went through, depending on your payment method. Creditcards are usually the fastest way to get a game immediatly. We are not able to check your order history on your account, as we are a public driven board.

    If you still missing Premium after 48 hours or payed with creditcard, I recommend to get in contact with one of our Game Advisor for further assistance: http://help.ea.com/en/contact-us/new/?product=battlefield-4

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    10 years ago

    You guys at EA are useless.. TONS of people are having this problem. I JUST bought BF Premium. Which contains the game itself AND 5 DLC's and its not showing on the Origin Client. Ive followed every step posted by you guys. Its pathetic! Fix your damn software!

  • Anonymous's avatar
    Anonymous
    10 years ago

    @Kronkenz Right click > View game details to see your DLC. You also may need to log out and back into origin. Stop raging next time or you probably won't get help from anyone here.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Having the same ISSUE here........so wheres all the sought after "HELP" ?
    Please!! EA.....stop being jerks and let me PLAY the game i paid for!!!! HELP! HELP !! HELP !!!

  • Anonymous's avatar
    Anonymous
    10 years ago

    Having the same ISSUE here........so wheres all the sought after "HELP" ?
    Please!! EA.....stop being jerks and let me PLAY the game i paid for!!!! HELP! HELP !! HELP !!!

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