Re: An error was reported from EA Online: FIX
Hello,
Today I contacted the support to get some help regarding this error. We found a workaround to fix this error. I'm posting the chat with the game advisor.
You are now ready to chat with Shobhit.
Shobhit
Thanks for contacting EA Customer Experience, my name is Shobhit. How may I assist you today?
Shobhit
Hello Riccardo
Shobhit
It seems that you are away from the Keyboard, please let me know if we are still connected.
you
Hello
Shobhit
Hello
you
Sorry, I was away
Shobhit
Np
you
I can't play online in Battlefield 4, i keep getting "an error was reported from ea online"
you
I tried the troubleshooting but i don't find the change soldier button in my profile page
Shobhit
I am sorry to hear that, I'll do my best to resolve your issue
Shobhit
To begin with, can I have the email address and the full name you have registered in your account?
Shobhit
Thank you!
Shobhit
Okay please go to http://battlelog.battlefield.com/bf4/gate/
Shobhit
Click on the Profile button in the top right corner of Battlelog and select Change Soldier.
Shobhit
From here you should see a list of soldiers associated with that account, one of which will be Active and highlighted in green.
you
Ok, there is no change soldier button, I only see edit profile, and I have the list of my soldiers on the right
Shobhit
Click on the Active button next to one of the alternate soldiers and then attempt to access the Battlefield 4 Beta again.
Shobhit
If you still receives this issue ask them to repeat Step 3 for each of the soldiers associated with their account.
you
I don't have the change profile button!
you
I just see edit profile, and on my soldiers list there is no change soldier button
Shobhit
Alright, did you change your account password recently
you
No, i changed it more than 5 months ago i think
Shobhit
Oky !
Shobhit
Please now allow origin and game from firewalls as an exception.
Shobhit
: Microsoft has a walkthrough of the process for doing this on their support site here:
you
The beta was working yesterday, and this afternoon too
Shobhit
http://windows.microsoft.com/en-US/windows7/Allow-a-program-to-communicate-through-Windows-Firewall
you
Origin is not blocked by the firewall
Shobhit
Alright
Shobhit
Make sure Punkbuster is running properly
1. Press and hold the Windows key + R on your keyboard.
2. Type services.msc and click OK.
3. Verify that PnkBstrA and PnkBstrB appear.
o If these services appear but do not say 'Started' next to them, right-click on the first one and select Properties.
o Under the Startup pull down menu, select Automatic.
o Press the Start button just below the pull down.
o Repeat this for the other service if necessary
Shobhit
Confirm the result if PnkBstrA and PnkBstrB appears as started and automatic
you
Ok, so PnkBstrA is running, but PnkBstrB isn't
Shobhit
Manually update it from Even Balance now
Shobhit
http://websec.evenbalance.com/downloader/download.php?file=1
Shobhit
Once downloaded, open PBSetup and select Add a Game and add Battlefield 3 from the available list.
After adding Battlefield 3, click Check for Updates until you receive a message stating No New Updates Needed.
This may take several updates depending on the game and version of PunkBuster.
you
Ok
you
Ok, it's updated
Shobhit
Confirm the result if PnkBstrA and PnkBstrB appears as started and automatic
you
PnkBstrA is running but PnkBstrB isn't
Shobhit
If updating did not help, have them run the Punkbuster Services executable program which can be located in the program Files folder
Tell them to open C:\Program Files (x86)\Origin Games\Battlefield 3
Once they are there, look for pbsvc.exe or just pbsvc and open the exe
Then select Install/Re-install Punkbuster Service and complete the three steps.
If they cannot find the pbsvc.exe in the BF3 folder, have them install it from the link below
Shobhit
http://evenbalance.com/index.php?page=pbsvcfaq.php
you
Reinstalled it, now PnkBstrB is running
Shobhit
Great !
Shobhit
Could you please logout from origin and then again login and then try to launch the game
you
It works!
you
Thank you very much
Shobhit
Great !!!!!!!!!!
I hope this helps.
P.S: Sorry for my bad english
