Forum Discussion

EA Staff

Re: Battlefield 1 (pc) wont run anymore

the DxDiag report is now attached, thank you for that, also for the extensive list of troubleshooting performed, that helps in avoiding giving the same advice over and over.

From what I see in the report, I would recommend two things - one is thoroughly manually checking for any Windows Updates, if available. Yes, you listed that, but it still appears in the DxDiag.

The second one would be: Creating a new Windows User Account as an admin - this is best explained in this Microsoft article. Create it, reboot, log in with this account and then try to launch the game again.

4 Replies

Anonymous
Not applicable
8 years ago
Hello @EA_Joker,
Sorry for the delay! Been a busy week!
Thank you for your suggestions. Windows is up to date, no windows updates available, no chip set or graphics drivers to update.
I also created a new user account as you suggested but with no results.
The game now runs but crashes within minuets or starting the campaign or multiplayer. Don't appear to getting Directx errors anymore just old fashion crashes.
Thanks!
EA_David
Community Admin
8 years ago
Hey, do you still get the same crash reports in the viewer?

If you restart with a Clean Boot does that eliminate or delay the onset of the crashes?

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
Anonymous
Not applicable
8 years ago
I clean booted before i done a fresh install of windows with no results
I tried again and BINGO, it looks to have solved it! Game is running spot on!
Never thought to try again, You are a gent! Ill start narrowing down whats causing it!
Thanks!
ietxmmyrus
EA Staff
8 years ago
Hey @fehilly4,

that's great news! Hope you can narrow it down to one process or application. If you do so, it would be fantastic if you would share that information with other players who might be having similar issues. Cheers!