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106 Replies
I have same issue. Did you solve it?
I have same problem ☹️
Do you know what to do?
- @Slinky_SK Did u solve it?
 - EA_Leeuw3 years ago
Community Manager
Hi all,
Just to confirm: you're playing Battlefield 3 via Steam and you're still running into this issue after updating the EA app?
 No! I play through the EA app. Suddenly it stopped working.
- @EA_Leeuw Yes, I play via steam and the issue is still the same after the update.
 - @EA_Leeuw I play through EA
I've had this problem for a long time - @EA_Leeuw No, the sign to install a patch before playing still appears
 - EA_Leeuw3 years ago
Community Manager
@Force522001 @PalmaDeSochi, If you are not using Steam to play, please note that this thread is not intended for you. The title of the topic and the accepted solution clearly indicate that it is targeted towards Steam users. If you are facing a similar error but are not playing via Steam, kindly create a separate thread.
@Mr-Ibrahim-1987 @chucknorris14710, to triple check: you're playing the game via Steam and you still get this product key error? If so, please share an EA app Error Report ID with us here in the thread. Steps can be found here on how to generate this ID. If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
Please also share logs of the EA app, by creating a .rar file of them and adding them to your post. The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.
 - @EA_Leeuw 1bca6acd-eba1-417a-a5d0-6b6e48afd707
 - @EA_Leeuw No one has created a topic yet? Are there really no players who have problems playing through EA? Are everyone having problems only via Steam?
 I have created a topic but its pointless. We already said that it doesnt work with ea too.
- EA_Leeuw3 years ago
Community Manager
Hi @Mr-Ibrahim-1987,
The teams have tried to search for this report ID in the system, but they were unable to find anything related to the ID provided. Could you perhaps generate a new one and share it here in the thread?
Thanks. How can I create a topic? I am on the EA App and the game just refuses to start. It shows me the message that it's not activated. Im absolutely shocked that this still has not been fixed by EA?!
- @EA_Leeuw Sure. I will generate a new one.
 - @EA_Leeuw Here is a new one:
ac5b024b-754-4326-99c4-549f2ef3b676 - EA_Leeuw3 years ago
Community Manager
@Mr-Ibrahim-1987 wrote:
@EA_Leeuw Here is a new one:
ac5b024b-754-4326-99c4-549f2ef3b676@Mr-Ibrahim-1987, thank you!
I know that you are playing via Steam, and this was originally not for Steam players, but just wanted to check with you if you are able to find the following files:- Navigate to C:\ProgramData\Electronic Arts\EA Services\License and check to see if "71067.dlf" exists,
 - If it does, delete it and launch the game again. The game should now work.
 
Let us know please. 🙂
 - Navigate to C:\ProgramData\Electronic Arts\EA Services\License and check to see if "71067.dlf" exists,
 - @EA_Leeuw Hi,
I checked and there was no EA Services\License and no 71067.dlf. Yeah, same weird thing happened to me,,couldn't find that Program Data on my PC Drive
I Still can’t launch the game.
You guys still havent find a solution? Why dont you downgrade the ea app to origin and see what happens?
- EA_Leeuw3 years ago
Community Manager
Hi @Mr-Ibrahim-1987,
Are you sure that you're in the right directory, 'Program Data', and not 'Program Files' perhaps?
If you copy/paste the file path in your Windows File Explorer, do you also not see this folder? Good morning. After update origin to EA.
When I try to start battlefild 3, connect to the server, EA said that battlefield dosent activating on this computer, please activate the key product. But I have bought battlefield 3 limited edition 5 years ago . Please help, what should I do ?
You cant do much. Wait until you see what EA will do. People have this problem since August if i am not mistaken...
@EA_Leeuw sorry Leeuw my mistake. I found the folder program data it was a hidden folder. I found the 71067.dlf and deleted it and I’m delighted to tell you the game now can be launched. Many thanks for your cooperation and your assist.
Many thanks…
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