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Re: Battlefield 3 keeps going to Battlelog after launching it from origin or desktop

Heya cfoster6z9,

Yes, it looks like your account is somehow missing a proper email address. Luckily this is no big deal and can easily be resolved by one of our Game Advisors. Please contact them via live chat or phone at https://help.ea.com/contact-us for further assistance.

Click on Contact a Game Advisor, type in Origin and click Find Solutions. Select Account Management and PC for the category and platform and hit Find Solutions again. On the next page scroll down a bit and select I still need help at the lower right. You should now see different contact methods depending on the country selection at the bottom of the page and the time of day. Please select either live chat or phone.

Let us know if this doesn't help.

6 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago

    hi its the same with me whenever i click play on my origin window it just opens up chrome and takes me to my homepage for battlelog.

  • EA_Dennis's avatar
    EA_Dennis
    Icon for EA Staff rankEA Staff
    13 years ago

    @cowwboy101 wrote:

    hi its the same with me whenever i click play on my origin window it just opens up chrome and takes me to my homepage for battlelog.


    Yes, this is normal behaviour 🙂

    You can start the the single player campaign, coop games or you can join multiplayer servers from Battlelog. Check the menu at the top of the page.

  • Anonymous's avatar
    Anonymous
    13 years ago

    haha sorry i'm new but whenever i do an error comes up saying i cannot connect to battlelog?

  • EA_Dennis's avatar
    EA_Dennis
    Icon for EA Staff rankEA Staff
    13 years ago

    What's the exact error message, does it say "cannot connect to EA Online", or something else? No connection to EA Online could either indicate a temporary connection issue with the server you are trying to join or a general connection issue like a blocking firewall or router.

    Try another server and check it you are getting the same error message there.

  • Anonymous's avatar
    Anonymous
    13 years ago

    When I start Battlefield 3 Limited Edition it goes to Battlelog saying I should choose my Origin ID. When I type in my correct Origin ID it says:

    Something went wrong, please try again (USERPERSONAEXCEPTION())

    Please help me, I want to play Bf3.

  • EA_Dennis's avatar
    EA_Dennis
    Icon for EA Staff rankEA Staff
    13 years ago

    @janiinator wrote:

    When I start Battlefield 3 Limited Edition it goes to Battlelog saying I should choose my Origin ID. When I type in my correct Origin ID it says:

    Something went wrong, please try again (USERPERSONAEXCEPTION())

    Please help me, I want to play Bf3.


    For that one, take a look here: http://answers.ea.com/t5/Battlefield-3/Choose-your-origin-ID-Battlelog/m-p/1479351#M98969

    Basically, if it asks you to choose your Origin ID, go to the top right corner, click Unknown and then logout. Then go into Origin and click Play on Battlefield 3 again, it should now log you in properly.

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