Community ManagerHey @TargetRainman.
If you're having some trouble with your rental server I'd recommend reaching out to the EA Help team. They may need to restart the server from their side to get it fixed for you.
You can find more information on how to create a case with them at the EA Help website.
/Kent
Community ManagerWhat's the case number from when you spoke with them?
/Kent
Community ManagerI appreciate that. Do you have any other Admins on that server? If so, could you see if they're able to try clearing out the ban list? I've seen some situations where having a large ban list can cause issues with other Admin privileges.
/Kent
Community ManagerThanks for checking that for me. I'll forward this up to the team and see if they can take a look.
/Kent
@EA_KentThank you very much... if there is a way just to reset to the original purchase state I can redo everything. that would be awesome. You have been a huge help. No one on EA customer service knew what to.do or recommend. It was very frustrating. I guess we will limit our ban list in the future.
Still not resolved. Even maps are locked up. States "You have reached the maximum number of user defined map rotations. Please edit your existing map rotations."
Note .. I cant edit them at all. Still shows 0 for all users accept friend list is populated
Community ManagerI'll follow up with you here when I've got an update on this. Unfortunately it may be a bit considering that a lot of the Battlefield team is out of the office for the holidays. Thanks for being patient with us.
/Kent
No problem.. it is the holidays. I completely understand.
Community ManagerHey @TargetRainman.
Thanks for being patient with me on this. I heard back with some additional details, and I'm afraid that in-game support for Rental Servers has ended in Battlefield 4. As such, we no longer have a way to assist with resetting or restarting servers from our side.
For more information on this please check out this thread from earlier this year:
Apologies that I had to be the bearer of bad news on this, but I appreciate your patience while I was looking into it.
/Kent
Community ManagerThat's something that the EA Help team would need to look into for you. I'm afraid we can't assist with a refund here on Answers HQ. I'd recommend following up with EA Help when you can so they can take a look.
You can find more information on how to set up a case with them over at the EA Help site. You can also reach out to them on Twitter or Facebook as well.
/Kent
