EA Staff

Re: Battlefield Bad Company 2 start-up white screen crash

thanks for the attached file. There's nothing pointing to BFBC2 directly in the DxDiag, but several other things. Could you start with updating the graphics driver to the latest version? That'd be a good start. Also please check if there's any available updates for Windows, the latest ones should be from August 8.

If you already performed a clean boot, also check if it may work on another windows user account.

2 Replies

sebastiensaucie
8 years ago
Hi,
Thanks for those ideas. Unfortunately, I updated my drivers and my W10 is up to date too. I don't have other Windows user account, sorry. The problem persists.
Sorry for the delays.
Seb.
ietxmmyrus
EA Staff
8 years ago
Hey @sebastiensaucier,

sorry you're still having trouble launching the game.

Did you check if a clean boot may help with that? It allows you to disable all unnecessary processes and programs - here's an article how to do this.

Also if you don't have another Windows User Account, it might help setting up a new one just for testing purpose. Sometimes they get corrupted and creating a new one helps rule out any related errors.