I just looked at your profile and it shows that you do not have Premium but have the China Rising Installed.
Please contact EA help at http://help.ea.com/en/battlefield/battlefield-4/. You can spek with a game advisor either via live chat or at a number that they can call you back at. They ar ethe only one that can help you with your issue.
If this message helped you or direct you to the right direction, just click the XP box at the bottom right of the message.
XP = Thanks for helping, trying to help, or what a funny guy.
Accept as solution = This solved my problem!
