Unfortunately, the only option you have is to contact the EA help, http://help.ea.com/en/battlefield/battlefield-4. You can speak with them via chat or have them call you.
We are all users and don't work for EA. We are just trying to help you or direct you to the right direction.
If this message helped you or direct you to the right direction, just click the XP box at the bottom right of the message.
XP = Thanks for helping or what a funny guy.
Accept as solution = This solved my problem!
