For this you will need to contact Origin/EA support they will gladly help you whit this problem https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you all so see this page here and see if you have the requirements to ask for a refund https://www.origin.com/en-ie/great-game-guarantee-terms
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
