Re: Help me!!
@donmantas5719 wrote:
hello, I bought a premium code to download on my Xbox 360 and it said it kept saying error I don't know why as it was a brand new code from the shop please help! Gamertag: Slimboyem
Unfortunately we cannot handle, troubleshoot, or give out codes here on the Answer HQ. You'll need to speak with a game advisor who can audit the code to ensure it is good and then provide a course of action to solve your problem.
You can reach a game advisor here: https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.
If you are living in a country that doesn't support our 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/
