Re: How long it take to get refunded and should I get a email about it?
@seventysoups wrote:
Well I request a refunded a few minutes ago, and haven't got anything on my email saying that I did request the refund, and when I got to my Order History I do see that I requested a refund, when I press to see more details tho I get nothing, it just sends me to a page without anything. Like the page doesn't exist. When I was using the automated refund it was really buggy and I had to spam it for it to work. Not sure if that messed that up, just want to get the money as soon as possible.
I would think 48 hours would be the normal minimum for any sort of customer service action, however volume may be higher due to the holiday so if you don't see anything after say 72 hours you might want to contact a game advisor who can give you an update.
You can reach a game advisor here: https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.
If you are living in a country that doesn't support our 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/
