Re: I want a refund but i Cant get a refund/refund doesnt appear on order history

When you play a game for the first time, you expect it to rock – to be worth every nickel you spent on it. We expect that too. And while we can't guarantee that you'll never encounter a glitch (hard as we might try), we can guarantee that we'll make it right if something goes wrong.

The Origin Great Game Guarantee: If you don't love it, just return it!

You may return ea full game downloads (pc or mac) and participating third party titlespurchased on origin for a full refund. refund requests can be made within 24 hours after you first launch the game, within seven days from your date of purchase, or within seven days from the game’s release date if you pre-ordered, whichever comes first. and if you purchase a new ea game within the first 30 days of its release date and can’t play it due to technical reasons within ea’s control, you can request a refund within 72 hours after you first launch the game instead of 24.

Here's how to return a game with the Great Game Guarantee:

1. Visit your Order History and select the Request a Refund link next to any eligible product.
2. Complete and submit the Refund Request Form.
3. You'll get a response within 48 hours and your refund within 10 days.

For more information, you can check out the Great Game Guarantee Policy.

Warranty Policy for EA US

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• For the UK Warranty Policy, please see this article.
• Players in the EU can find details in our EU Returns and Cancellations article.
• Players in Australia can find details in our AU Returns and Cancellations article.
• Players outside of the US and UK should disregard the below information and instead defer to their game packaging. If you have further warranty inquiries, ensure you are in your nation's correct help.ea portal by using the Country Selector near the bottom-right of the Help Center and then contact a EA Advisor to receive details on warranty information in your area.